Deputy Manager (residential) Person Specification

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Essential Skills & Qualities

  • Able to work on own as well as part of a team
  • Willingness to help others and actively contribute to positive teamwork
  • Champions the concept of treating residents fairly, through personal demonstration of honesty, openness and transparency and having respect for other’s dignity
  • Experience of dealing with enquiries and resolving issues
  • Ability to present self in a professional, business-like and competent manner
  • Possess self -reliance and a flexible approach to working
  • Ensures equality of opportunity at all times
  • Educated to a good standard of literacy and numeracy or equivalent through relevant training  and experience
  • Excellent oral and written communication skills
  • Ability to use IT applications such as Microsoft packages and emails efficiently
  • Able to deal sensitively with complaints and resident dissatisfaction, resolving the complaint properly and not taking it personally
  • Be physically fit enough to respond quickly to emergencies around the building


Desirable Qualities

  • Relevant professional qualification
  • Experience of working in a sheltered housing scheme
  • Experience of working with older people
  • Experience of working  in a housing or housing related environment
  • Knowledge of the care and support needs of the elderly
  • Willing to implement changes to working practices
  • Able to suggest improvements to the service
  • Seeks feedback in order to learn and improve performance
  • Admits failure or mistakes openly without apportioning blame elsewhere
  • Willingness to own a problem and solve it
  • Able to represent the organisation in a positive and professional manner
  • Able to identify and implement good practice
  • Assumes delegated tasks and accept responsibility appropriately
  • Up to date First Aid and Health and Safety awareness

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